Same Day Dispatch
UK & Worldwide
Low Set Up Fees
Free CRM System
Best Shipping Rates
e-Commerce Fulfilment Quote
Please note: this is for e-Commerce businesses looking to improve their current operation and scale their business. You should be doing a minimum of approximately 200 orders per month currently to benefit from working with us.
WORLDWIDE ECOMMERCE FULFILMENT EXPERTS
Pick & Pack Services
From receipt of the daily customer order, either automated from any of the proprietary shopping carts or the secure transfer of a file via FTP, the below process begins.
We will print all Labels and dispatch notes, the required stock is scanned out and matched to each customer order. Customer orders are then carefully packed using the bespoke method and packing materials which we always agree with each client first.
We are also able to add any marketing materials to the package at this stage where required/requested by a client.
Order Pick & Pack Services
Once packed and made ready for shipping, orders are marked as ‘completed’ through our CRM system and prepared for collection by one of our shipping partners.
All customer orders we receive into our system up to 14.00 are picked, packed and shipped the same working day.
In addition to single item pick & pack we also manage multi-item picks, or ‘kitting‘ and the use of bespoke packing such as the wrapping of individual items and the use of gift boxes.
In addition to handling customer orders we also fully manage the returns processes on behalf of many of our clients.
Any customer returns can be posted directly back to one of our Fulfilment centres, where we scan them back into our CRM system to confirm safe receipt.
We then inspect the returned product, note the condition of the item; wether returned complete, unopened, with packaging intact. Then against the pre agreed protocol with the client, we can either return the product back into stock for resale, repackage, or set aside for return to the client or for disposal.
The current status of returns is updated on our Client CRM Portal which is then accessible for our clients to view at any time.
Our clients have full visibility of the entire process via their own bespoke CRM portals.
Warehousing & Storage
One of the most important things we do for all of our clients, we store their stock in our secure storage and warehousing facilities.
Many clients choose to store their entire stock with us. Others send stock to us on a weekly basis depending on their sales patterns. Ideally we like to accept stock on ‘euro’ pallets, for ease of storage, but can re-palletise any deliveries as required.
We have options to store stock in either our ‘daily’ fulfilment facility, which we use to keep close in hand our clients fast moving stock. Or in our longer term storage facility, which we use for slower moving stock or larger bulk stock which many clients store with us.
Storage and Warehousing
We can also break down bulk stock deliveries into units, or pre-build into multi-item packages. This ensures there is no delay in getting orders out to our clients customers. We always aim to pick, pack and dispatch the ‘same day‘ for orders received by us up to 14.00 hours daily.
Stock deliveries are scanned into our CRM system on arrival. Our clients then have access to their stock data 24/7 through our Client CRM portal, which gives full visibility of stock holdings down to individual SKU level in ‘real time’. This free to use client CRM portal is accessible through a desktop web App and via our mobile App, available for both Android or Apple mobiles. We will happily demonstrate the CRM portal before you start fulfilling with us.
We store and handle a diverse range of products many of which require specialist storage. From delicate gift items, boxed electronics, toys, dried foods, tablets and body creams through to hazardous materials. These includes aerosol products classified as dangerous goods under UN1950. Whatever the product, we have a storage, handling and flexible warehousing solution to suit all of your needs.